Customer Testimonials

Highly recommend! They went above and beyond when we needed help with our trailer, going over our different options and answering our many questions. They made sure the parts we bought were the most economical choice while also being exactly what we needed. We will definitely use them again.

My family and I would like to give our heartfelt gratitude to Steve the wonder-tech and the entire Vos staff for saving our camping season TWICE this summer.
When our slide out failed at the campsite our first trailer Gord told us to bring it straight to the shop for them to look at it - they diagnosed the problem and will do the repairs.
Our second trailer’s jack failed in our driveway today as we were packing up to go camping for my son’s birthday. We called Vos in a panic and Steve actually CAME TO OUR HOUSE within the hour to replace the jack and get us on the road! I cannot even express what that meant to us.
Vos is a wonderful, trustworthy company and I would confidently recommend them to anyone.

Leo & Michelle Persia - Sturgeon Falls

My wife and I just purchased a New Winnebego Micro Minnie 2108DS Travel Trailer from these folks Vos Trailers. It started with an email to Steve the Sales Rep and carried on for a couple of weeks exchanging emails and phone calls in which my wife and changed our minds numerous times in what we wanted and didn't want. At this point I am sure poor Steve the sales Rep was ready to jump off a cliff. Fast forward to pickup day and we changed our minds again on a few things and after being hitched up we changed our minds on the Weight Distribution Hitch and the Tech had to reinstall another one. With all of that said all I can say is these folks at Vos Trailers from Steve the sales rep, the owners Gord and his Wife, and the tech who worked to get us all set up were just unbelievable! If you are in the market for an RV go to Vos Trailers. The patience, understanding, and help to make sure we got what we wanted and the follow up contact from Steve the sales rep to make sure we travelled home safely is a testament to how caring about the customer they are. A truly great business

We purchased an East to West trailer last year from VOS Trailers in Stittsville. Our experience has been first rate with VOS. Steve was a pleasure to work with, patiently answering all our questions without any of the pressure we have dealt with at many other dealerships in this area. Steve offered us a very fair value on our trade in and the trailer came with a start up package that got us on the road right away without spending another couple of hundred dollars on needed accessories. We had an issue with the front jack this spring. Gord had it into the shop the next day for evaluation and his service team had it ordered and replaced within a week! (Lightening speed response, especially given the current supply chain issues). Carolyn is a pleasure to deal with in the very well stocked and priced accessories store. There is something to be said for dealing with a family owned and operated business. They really care about selling quality RV's at competitive prices. The bonus you receive when you shop at VOS is the ongoing relationship. You are not just another anonymous sale recorded in the yearly sales goals. You are a valued long term customer.

Most people write to complain about their RV manufacturer and/or Dealer. This post is different. My Sonic SN231VRK broke two weeks after delivery - the slide wouldn't move making it unusable. Due to my personal situation this was not just annoying but pretty much calamitous. The dealer, VOS Trailers in Ottawa calmed me down and asked me to bring it back. Gord Vos (in charge of service and parts) was very understanding and contacted the manufacturer. Before I got there the parts had been ordered. Once they could confirm their suspicions that the slide had to be totally rebuilt Gord got on the phone with Matt Deal at KZ. When he was told of my situation the parts were express shipped arriving in just a few days. Only a couple of days later thanks to Steve #2 (an amazing tech and really nice guy) it was ready and better than new.
If the dealer and the manufacturer hadn't worked together to fix this I'd still be waiting and don't know what I would have done. My most sincere thanks and strongest recommendations to Matt at KZ and Gord, Steve #2 and Steve #1 at Vos.

Thank you for fixing my furnace on my 2006 trailer, a tight install but all is function well now. A small part but the right know how goes a long way.

Hi

We just felt we needed to share an experience we had with staff at VOS Trailers in Stittsville. My wife and I dropped into their location on our way home from a camping trip as we had some service that was required on our Camping Trailer. We did not have an appointment. We met Gord at the entrance to the back area and he warmly welcomed us into their service area and a Technician quickly looked at the window locking system that needed fixing. Throughout the time that the service took we had a very pleasant conversation with Gord , the Technician and others from the Company who came to see how things were going. Our Dog even had fun with their Dog Rosie. We felt it was a quick fix but they still apologized for taking so long (believe me, it didn’t take long). In the end they made us feel very welcome, like we were part of their Family. So goes without saying we recommend them without hesitation.

Thanks to VOS and Staff.

Dealing with Gord was a absolute pleasure, he went the extra mile for me and helped me solve my issue with my RV and get the parts I needed when other RV places wouldn't. I can't thank him enough.
Thanks
Harry

We have bought 4 new vehicles in the past 20 years and this was the most pleasant experience. I have heard it said that a good sales person makes everything simple for the client, and this is what Steve did. No pressure, good advice, everything was always no problem. We were having an out-of-province warranty repair which ended up as a trade for a new vehicle, and it was just a seamless experience, despite the fact that we forgot our key for the hitch lock and had to race home and back for the demonstration. Both Steve and the technician assured us it was no problem, even though we were pushing it at end of day on a Friday. The flexibility and customer orientation were evident every step if the way. Thanks to Steve, Gord, Carolyn and the tech (whose name I cannot recall) for making it such a pleasure to deal with Vos.

VOS Trailers is incredible when it comes to Customer Satisfaction and we experienced it the first moment we walked into the showroom door. We met Steve Fortier who greeted us with a big smile and a friendly, down home demeanor. Steve proved that he had a wide range of knowledge and we appreciated his sincerity!

We felt so comfortable dealing with Steve because he never once tried to put on the pressure to purchase like we had experienced at a few other trailer dealerships.

When we finally made our decision to purchase our Stratus trailer we then realized how much VOS Trailers were truly a family run business. Everyone we met was so friendly, down to earth and very knowledgeable. What a fantastic feeling we got dealing with the Staff at VOS Trailers.

Our DEMO was performed by Chuck and he was able to make us feel at home in our brand new Stratus trailer. I also cemented the fact that we chose the right trailer for our family.

The last person we met was Carolyn and she was extremely friendly and outgoing and we were treated like we had just become part of the VOS family.

Wow! What an overall awesome experience dealing with VOS Trailers and we will recommend them to all of our family and friends!!!

VOS TRAILERS ROCKS!!!
VOS TRAILERS RULE!!!

Regard

Peter & Mary Lou Lamothe

What a wonderful family-owned business. It was a pleasure to have dealt with everyone from sales, the very knowledgeable technicians, to Gord and Carolyn. Any time you bring up an issue they ensure that you leave satisfied.
I cannot say enough about the technicians employed at Vos. They not only fix your problem but give you very helpful hints to make your towing and RVing experience even better. We have owned RVs on and off for well over thirty years but you're never too old to learn how to do something better and safer.
We had a saying when I was in the RCAF, Bravo Zulu, basically "job well done."
If you are in the market for an RV or need anything repaired on your current RV see them, you won't be disappointed.

Carole is awesome in the parts dept. the gentleman in the service dept helped also

Will Trayner - Prescott ON

I really enjoyed the no pressure sales experience that I had with Steven. My experience started with me contacting Steven on the phone after watching one of his very informative You Tube videos and then meeting him at VOS to go over all the trailers that he had to offer in my range.

Thank you to Steve, Gord and Carolyn for making it a enjoyable experience and look forward to further interactions!

We initially spoke by phone to Steve in Sales and received a lot of his time with answers to many questions and technical queries. Steve was never too busy to speak to us and was willing to answer any further questions that we might have, even though he knew we lived 6 hours away and would probably not purchase through him. We did not know anything about VOS Trailers, but based on Steve’s friendly and helpful responses, we decided to make the 6 hour drive to Stittsville to purchase our trailer. When we arrived, the Sales, Parts and Service departments all worked together to help us in any way they could. Everyone was as helpful as Steve. They were able to show us the trailer, complete the purchase transaction, thoroughly clean and inspect the trailer, demonstrate the trailer features in detail, answer all of our many questions, help us connect the trailer to our car, work with us to purchase any additional parts and products, and have us leave for home within the same day. Through all this, we did not feel rushed or pressured to purchase, and we left very happy with our new Helio O4. The 6 hour drive from home was well worth our purchase experience. Now that we are back home with our trailer, Steve is still very helpful and taking the time to answer some new questions related to other trailer products that I am looking at. I would highly recommend VOS Trailers to anyone interested in looking for a trailer.

I have purchased many trailer and nowhere have I been treated like VOS trailer sales. It’s been a very positive experience, keep up the good work.

We have dealt with RV Canada owned RV shops in the Ottawa area and have been disappointed with the staff, service and work ethics. We went to Vos trailers Ltd 2 weeks ago and were greeted with the most helpful, friendly, professional staff. Kevin was excellent, explained everything to us, answered all our questions and the work was done in a timely manner at very reasonable prices. We will definitely be back. Thanks so much kevin and all the staff.

Not being from the area, and I had purchased a dumpster trailer, privately, from a local resident, and because I ran into electrical issues, with my hook ups, I had no one to beg for assistance. I walked in VOS service department; and I felt a warm feeling of comfort. Instantly, then, I was assisted by VOS staff, several times, during the day. The technical knowledge, and honesty of the serviceperson, whom went out of his way to assist, was mesmerizing. Moreover, the tremendously charming service desk assistance lady person was outstanding, not to mention a myriad of parts and supplies, readily available. Bravo Zulu to VOS.

Purchased a new 2019 Coleman trailer from VOS trailers after shopping around at different RV dealers and found that VOS far outshone every other dealer. Kevin is absolutely the best we have ever dealt with. This is the first time we have ever owned a trailer so there were so many questions. The whole staff at VOS are incredible. It is a pleasure doing business with them. They have been so helpful and they definitely do go the extra mile for us. I would recommend VOS trailers to anyone that is thinking about buying a trailer. Thank you Kevin and staff for all you have done for us.

We purchased a 2019 SportTrek in the fall of 2018. Kevin our salesman was excellent to work with. After our first camping trip in summer of 2019 we noticed a small leak underneath. We were told to bring it back right away and they found the leak (a staple had punctured a piece of hose) and had it fixed same day. Our experience with all the team at Vos has been wonderful.

We purchased a 2014 Minnie Winnie in late 2013 and enjoyed it immensely. No problems at all with it. This year we traded it in; as the grand-kids needed more room, as did we. We purchased a longer Sonic and again it is excellent. Works well for us and the grandkids. It pulls easily and fits into our car/camper port. VOS sales and service is great and staff are always helpful...Thanks

Purchased a new Sonic trailer in May with a trade-in. It was a pleasure dealing with Kevin. He showed us all our options, was very pleasant and there was no sales pressure. The sales transaction was easy and efficient. Since we had a trade-in, Kevin and a co-worker took care of transferring the Propride hitch and TV from the my old trailer as agreed. They even took care of bringing a part to a welder in order for the hitch to fit properly on the new trailer because of the ball size difference. Their after sales service was also great: they replaced the backup camera which was faulty a month later and adjusted the fridge at no charge. It was the best experience I have ever had with a trailer dealer, the worse being RV Canada.

Purchased a new Sonic trailer in May with a trade-in. It was a pleasure dealing with Kevin. He showed us all our options, was very pleasant and there was no sales pressure. The sales transaction was easy and efficient. Since we had a trade-in, Kevin and a co-worker took care of transferring the Propride hitch and TV from the my old trailer as agreed. They even took care of bringing a part to a welder in order for the hitch to fit properly on the new trailer because of the ball size difference. Their after sales service was also great: they replaced the backup camera which was faulty a month later and adjusted the fridge at no charge. It was the best experience I have ever had with a trailer dealer, the worse being RV Canada.

I am new to camping trailers and came in for some advice and parts. I was greeted with a friendly and helpful staff. They bent over backwards to answer all my questions and offer me tons of help, advice and tips. I will never go to a big chain store again and love going to this family run business. Thank you Vos Trailers for helping me and my family!

My family and I had an incredible experience buying our (new to us) 2016 Sport trek. From the first contact with Steve (Sales Manager) right through to Steve (installation at our site) we couldn't have asked for better service.
We were a bit skeptical that Steve could actually get the trailer in , between a cottage and a hillside). But he worked above and beyond, inch by inch, until it was perfectly where we wanted it.
All in all, we would recommend this wonderful family business to anybody considering an RV.
Rick & Candy Mansell and Family

Just bought a new Sonic trailer from Vos Trailers.
Kevin was great.He showed us several trailers and pointed out the different options of each and how they would affect our camping experience.
He was very knowledgable and put us in the trailer that fit our needs rather than trying to pressure us into one that didn't.
Vos provides a very positive experience for anyone wanting to purchase a new or used trialer.
All staff that we dealt with were very polite and professional

We have dealt with many other dealers around Ottawa in the past, none have met Vos's standard... Thanks to Steve, Kevin and all the staff for a great experience. We are really enjoying our new Sonic.. Thanks

Nijola & Vaughn
Richmond, ON

My parents recently purchased a used RV from Vos - they were quite pleased with the entire sales process, but my husband and I were there for the delivery and set up. It was challenging to say the least. Very, very tight fit, and not forgiving. The gentleman who did the installation; Steve; was simply amazing. It was an inch-by-inch installation, and he was cheerful, highly skilled, friendly and professional. It took him a long time to get it in place, and not once did he seem flustered.

You couldn't ask for a more honest, competent and friendly place in all of the Ottawa Area and I have dealt with many other dealers over the last 20+ years.

Do not make a decision for sales or service before you visit the people at Vos.

Gilles

I have never written a review before, so this is my first one. VOS and their staff ; Steve, Gord, Carolyn and Kevin were, by far, the most excellent, knowledgeable and courteous companies that my wife and I have dealt with in a long time. We went to all of the RV companies in Ottawa area and we selected VOS and are extremely happy that we did. Their knowledge, assistance and setup are of extremely high caliber. We have purchased our first RV from them and have received nothing but excellent service and care from them. A special shout out to Kevin for an extremely superb job in maneuvering our 36 ft trailer into a somewhat tight entrance into our site. He was extremely knowledgeable and helpful in getting it into our site and setting it up for us. We sincerely cannot thank VOS and their staff enough for all that they have done for us it; has been a real pleasure to meet and deal with them. It is very nice to know that there are still some companies out there that offer pleasurable and excellent customer service.

THANK YOU SO MUCH

Dave and Elaine
Ottawa, ON

Some of our friends thought we were crazy when we decided to purchase a trailer from an RV dealer across the country with whom we had no previous experience. However, Vos Trailers had the exact trailer we had been searching for at the most affordable price we could find, even after including the trip costs to pick it up and bring it home. We received great service when we arrived there and ongoing, prompt support regarding questions we had while travelling back and since we've been home. Our only regret is that we won't be able to have them carry out future regular maintenance.
Our thanks to Gord and Carolyn.

As always excellent professional service with a smile. They keep us on the road.

I highly recommend Vos Trailers I made the mistake of stopping by RV Canada first they were a pain to deal with and could not look at my RV for a month, and when your traveling that's crazy. But the staff at Vos Trailers were great helped me right away and got me on the road. Very knowledgeable and great to deal with!